• Manage 25 front-end and back-end learning programs in Revenue Cycle

• Conduct needs analysis through frontline staff interviews, analyzing data, and consultations with Patient Access+ leadership

• Partner with Continuous Improvement Coordinators to create new e-learning courses with Articulate Storyline and Rise to support front-end Revenue Cycle staff

• Led a gold-level quality improvement project that resulted in the remediation of 3,869 accessibility issues across four learning programs to bring content into compliance with web content accessibility guidelines (WCAG)

• Create Section 508-compliant Storyline and Rise templates for Revenue Cycle's IDS team

• Part of Mayo Clinic’s pilot of Descript to create informational videos to explain complex Revenue Cycle concepts to patients

• Designed and developed an online course for Literacy Connection to onboard new volunteers and provide continuing education credits to existing staff, leading to a reduction of 60 hours of annual administrative work while increasing access to more potential volunteers.

• Created a learning tool for the B4NP podcast to guide guests through the end-to-end process of setting up podcast equipment, uploading audio files, and sending equipment back to the producer leading to 100% of guests completing the process as described and rating the tool to be easy to access, understand, and follow. 

• Collaborated with subject matter experts on the North Carolina Council on the Holocaust to create an interactive learning experience profiling Holocaust survivors who moved to North Carolina after World War II

• Created rapid e-learning courses for Etsy and Zoom

• Served as a subject matter expert for Western Governors University’s Design for Learning and Technology certificate

• Collaborated with SMEs to develop thirty-three accessible courses, forty-one instructional videos, and twenty-nine job aids for adult learners with a 100% satisfaction rating from project sponsors and subject matter experts.

• Collaborated with senior leaders to create a new workflow for developing responsive e-learning textbooks with Articulate Rise for external clients.

• Conducted twenty-five quality assurance peer reviews for e-learning courses and job aids to check for accessibility and compliance with legal and branding guidelines

• Revised sixteen e-learning lessons with Articulate Storyline according to storyboards and review feedback as a part of the Junior Achievement’s Content Production team

• Created and revised e-learning assets and instructional videos to support the learning process

• Ensured learning objects meet accessibility standards regarding alt-text, focus order, and captioning

Asheville Middle School (2020 - 2022)

• Created learning content and instructional materials utilizing Canvas Learning Management System to teach eight sections of English Language Arts to 160 diverse learners in virtual, hybrid, and in-person settings resulting in students meeting expected growth projections on summative evaluations

• Conducted needs assessments, evaluated student data, and collaborated with subject matter experts to improve instructional outcomes for learners with varying achievement levels

North Stanly High School (2015 - 2020)

• Employed backward design to create learning experiences for 750+ students resulting in students meeting expected growth projections and outperforming the district average on summative assessments

• Co-led a gamification workshop at NCTIES 2017, a state-wide educational technology conference, and led workshops at the school and district level on educational technology

• Piloted the roll-out of our school-wide volunteer program and tracking software and created training materials for students and staff

Northwest Middle School (2011 - 2015)

• Implemented effective instructional practices resulting in students meeting or exceeding growth projections on their summative evaluations every year

• Managed a Professional Learning Community of eight teachers on Flipped Instruction resulting in 100% of participants gaining certification from Sophia Learning

• Redesigned Tier I supports, developed Tier II interventions, and created training materials for school’s PBIS program.

• Facilitated training workshops on educational technology and integrating gamification strategies to enhance learning

Overhills Middle School (2008 - 2011)

• Designed and developed the curriculum map for North Carolina and American History aligned to newly updated learning objectives, state standards, and career-readiness goals

• Created a district-wide wiki to promote collaborative practices and sharing of resources among middle-grade teachers

• Developed and implemented instructor-led training for integrating scenario-based branching PowerPoints in the classroom

• Taught ten sections of Human Resource Development courses to 175 incarcerated adults 

• Designed and implemented instructional materials aligned to ACT National Career Readiness learning standards

• Instructed adult learners in graphic literacy, reading comprehension, and mathematics utilizing a blended-learning approach